Our Shipping Policy was last updated on February 20, 2025.
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DEFINITIONS
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Saemkor Trading (Pty) Ltd T/A Inscenticated fragrances.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to inscenticated.store , accessible from https://inscenticated.store
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at Inscenticated fragrances. The following terms and conditions constitute our Shipping Policy.
SHIPMENT PROCESSING TIMES
We offer one method of delivery of Goods to you, which is via courier. All Orders are processed within 2-7 days. Orders are not shipped or delivered on weekends or public holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for Your Orders will be calculated and displayed at checkout. We offer free delivery for all orders above the value of R1 000,00 and a flat rate of R59,00 for all Orders below the value of R1 000,00.
We deliver using reliable courier Services which are outsourced. Tracking numbers will be provided as soon as the shipment has left our warehouse. Estimated delivery time across South Africa is entirely based on the location of the delivery address and may take up to 10 working days.
DELAYED DELIVERY
If your order has taken longer than 10 working days and you have not received any communication about an issue with your order, please email us at customercare@inscenticated.store with your order number for assistance.
DAMAGED GOODS
Damaged goods may be returned within a period of two (2) months from the date of purchase, provided they meet the criteria outlined below.
We reserve the right to refuse returns that do not meet the specified conditions or fall outside the designated timeframe.
Criteria for Acceptance of Damaged Goods:
The product must have incurred damage during manufacturing, or due to a defect.
Any damage resulting from mishandling is not eligible for return.
Damaged goods must be accompanied by proof of purchase, such as an order number from an online purchase or receipt.
We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
For refunds and returns, please refer to our returns policy.
CONTACT US
If you have any questions about this Shipping Policy, You can send us an email at: customercare@inscenticated.store
